Outsourcing
Uniquely Designed
For Dental Practices

English As First Language
Full Time Dedicated Staff
Flat Monthly Fee
University Educated
Benefits

Benefits

Benefits

Empower your Staff! Our personnel become an extended member of your staff. Utilizing professional and skilled employees to perform the routine tasks, while you and your team focuses high priorities, and their unique abilities to grow and improve the patient experience, thus enhancing your bottom line.

English First

Our team is from Africa, but English is their first language. Just imagine you are talking to The Queen of England

Full time / Dedicated Employee

We do not rotate our team or personnel. You have a dedicated, staff member who works specifically for you and is directed by you. They mirror your hours, or modified as you see most beneficial.

Save 60 - 75%

Based on typical wages in most areas in the USA, you can expect to save 60-75% versus hiring a local, full time staff member. Plus you eliminate payroll taxes, benefits, Workman’s Compensation, etc…

Dental Trained

We have a very thorough training program where we focus on the major functions of all dental offices, and provide basic anatomy training for dental related procedures. You will need to expect the first 30-45 days to be the training period for your specific office and systems/software utilized.

Outsourcing Opportunities

We have every role you need to grow a successful dental business.

Empower your Staff! Our personnel become an extended member of your staff. Utilizing professional and skilled employees to perform the routine tasks, while you and your team focuses high priorities, and their unique abilities to grow and improve the patient experience, thus enhancing your bottom line.

Unscheduled Treatment Plans

Presented, yet unscheduled treatment ranks in the top two of lost potential revenue. With your dedicated outsourced staff, you can convert to revenue.

Hygiene Re-care

Use patient education, appointment confirmations, and phone skills to motivate patients to maintain their scheduled visits.

Reactivation of Patients

Typically 50% of all patient databases are inactive. Be proactive and contact them with a warm invite for a hygiene appointment.

Insurance Verification

A health care professional working to ensure that patients' benefits cover required procedures, can save you time and resources.

Patient Scheduling

Similar to a front desk receptionist or can be a dual role. Communicates with patients, sets appointments, manages calendars and fills cancellations/openings. The national average is 62% call-answer rate. Let us get you to 98%.

Appointment Confirmation

Have less “No Shows” and confirm your patient’s appointments in advance.

Filling Cancellations/Openings

One of the great revenue loss leaders in a dental office is cancellations and unfilled openings in your hygiene schedule. Fill those up with flexible patient’s or by offering an incentive.

Marketing/Social Media/Web

An important position but mostly overlooked or typically contracted out for less than effective results. Let your dedicated staff handle all of your; Web updates, social media posts, community events, and even print material/PDF’s.

Bookkeeping/Collections

The creation of financial transactions includes posting information to accounting journals or accounting software from such source documents as invoices to customers, cash receipts, and supplier invoices. The bookkeeper also reconciles accounts to ensure their accuracy. Can also focus on past due revenue.

Personal Assistant

Assists with time and daily management, scheduling of meetings, correspondence, note-taking and other tasks. Able to free your valuable time up to focus on what’s important. Could even be a day at the beach!

Patient Care Follow-up

An essential part of the patient experience. A personal call after an office visit, can build a loyal patient.

What We Provide

What We Provide

Empower your Staff! Our personnel become an extended member of your staff. Utilizing professional and skilled employees to perform the routine tasks, while you and your team focuses high priorities, and their unique abilities to grow and improve the patient experience, thus enhancing your bottom line.

Infrastructure

High Rise Class A - office building and office space in downtown Harare.

Work Station

Desk, chair, computer, monitor, keyboard, mouse & Headset

Video Conference Room

Use of a private room with high speed internet and camera for video conferencing

Biometric Scanning

Palm/fingerprint reader to grant access into the building and workspace and downloads to payroll system to track time in and out

Support

I.T. Support with VOIP set-up, software set-up and remote support when needed. We can also set up a “desktop” phone that is an extension of your phone system

Administrative Support

On site IT, HR, Finance/Payroll assistance as well as A.R.M. (Account Resource Manager) support to be the liaison between you and your staff member

Training

Microsoft Word/Excel, Culture/English, Phone Etiquette and for our Dental employees they are trained on Insurance Verification, Dental terminology and Eaglesoft/Dentrix Practice/ Open Dental Management Software

Onboarding

Including assigning of a buddy & mentor, performance reviews/evaluations

HIPAA Compliant training

Dallas - Fort Worth

Corporate Office
440 US Hwy 377 Suite 1140
Argyle, TX 76226
(940) 757-0022 Office
(940) 757-0045 Fax
info@supportdds.com

Harare, Zimbabwe

International Office
8th Floor Joina City
Harare, Zimbabwe
(940) 757-0022 Office
(940) 757-0045 Fax
info@globalbpsolutions.com